Customer Support

SANESolution
60 W 2nd Ave #100
Spokane, WA 99201
Talk With Real People! (347) 979-1735
Open 9am to 3pm EST M – F
Service@SANESolution.com

  • your customer service is absolutely superb…
  • Thanks for being true allies. I look forward to continuing to purchase your products. Thanks very much.
  • I enjoy being a part of the sane solution… this company makes you feel like family and that is wonderful. A lot of companies only care about the almighty dollar but not sane solutions. They honestly care about you they are willing to answer any question you have honestly. That is very very important…
  • Impressed by promptness and caring shown by your response – thanks!
  • I can’t believe that I am getting such attention. Everyone is so wonderful and helpful.
  • Thank you for correcting my order and kindness. GREAT CUSTOMER SERVICE!
  • CALEB WAS VERY COURTEOUS AND PROFESSIONAL. THANKS
  • Devin was very quick to respond and very polite. Thank you
  • Beka was very helpful and helped me process an order that didn’t work for me online.
  • Thank you so much! You are special! All of you!
  • Thank you very much for your prompt and kind reply – very helpful! I look forward to trying Viscera! 
  • Couldn’t be more delighted with Customer support. My problem was taken care of within minutes with a very pleasant response. Thank you Customer Support.
  • Love the way, SANE SOLUTION’S RESPONDS TO YOUR EMAILS. HAD AN EXCELLENT EXPERIENCE. PRODUCTS ARE TOP NOTCH. THANK YOU SANE SOLUTIONS 
  • I’m vert impressed that you’ve responded so quickly to my inquiry. I’m even more impressed with your resolution to my problem! Thank you!
  • Yes, they are a company that will go out of their way to stand behind their words of compassion to help people! People means more to them than the Dollar($) does! I give them a 100 stars for that love!
  • Thank you all so much for addressing my issue/concern on my  refund. I really appreciate your quick response. Go Team Sane!!!
  • iI WAS VERY PLEASED WITH THE QUICK RESPONSE ON THE QUESTIONS ASKED INFO ON
  • Your Company SANE, and you, Devin, have the highest level of integrity. In the world we now live in, integrity seems like a thing of the past. I am glad to see some Folks like you and your Company SANE are hell-bent on keeping it alive.
  • Even on the weekend you get answers right away to your questions.
  • Thank you Devin, this does make it Customer Delight!
  •  Yes, this is a very positive helpful company and I would like to continue with purchasing via phone.
  • The best supplement so far. i have finished my first order and now ordering the second batch. i shared my supplements with my sister who experienced a mild stroke and she loves it.
  • Very prompt response and on a Sunday – I didn’t expect to hear until at least Monday
  • Fast and courteous response. Thank you Caleb
  • Excellence in serving!
  • Considering the many times I’ve had questions, the response is always prompt. Thank you so much!
  • Thoughtful and caring folks, thank you much!
  • Love the promptness!!
  • Your positive customer solution is much appreciated and goes a long way instilling customer confidence. 
  • That’s what I call EXCELLENT customer service! Well done
  • Your responses regarding my order and my concerns have been handled politely and quickly. I like the way you provide what you promise.

Got a SANE Success Story?

You are the reason we wake up everyday and we can’t wait to celebrate your success with you! Please share at Service@SANESolution.com

Want Us To Match You $1 for $1 On All SANEStore Purchases?

See if you qualify for the SANE Cares program here

Media Only Email (do not send customer support issues)

Media Contact: Natalie Mikolich
Press only email: PR@SANESolution.com

Advanced Tech Support

If you have tried all the instant fixes at SANESolution.com/Simple-Tech-Fixes and technology still isn’t cooperating, so sorry about this! We’ll get you taken care of ASAP. Regardless if you need support on/about our postbiotics (like butyrate) or citicoline line, reach out to us!

The more specific you can be, the more quickly we can help. Here are some great specifics to provide along to ensure that you are taken care of as quickly as possible:

  • Have you tried restarting your device, computer, browser, and SANE App?
  • Are you logging in using the same email address (or a social account which uses the same email address) that you used to sign-up for your Premium Plan?
  • Have you fully updated your web browser, phone, and computer/tablet?
  • What specific URL/webpage or screen you are on?
  • How you are trying to login (aka email vs. social)?
  • Have you already tried to reset your password?
  • What type of device, browser, and operating system are you using?
  • What specifically do you see and how is it different from what you expected?
  • Screen shots are SUPER helpful. Click here to enjoy an awesome free screen shot tool.